If you do not see your question answered please contact us
Q.How many people do we need in self-catering accommodation?
A. All self-catering accommodation is based on four people sharing. The minimum charge is four times the per person price. For parties of five or more please multiply the per person price shown in the price grid by the total number in the party. Minimum occupancy for an accommodation unit will always be charged.
Q.Will I be able to upgrade my accommodation?
A. Depending on availability it may be possible to upgrade your accommodation. Please contact our friendly Customer Care Team on 0330 100 6649, or if you have a group booking for 20+ call our friendly Groups Team on 0330 102 5297. Alternatively, you can pop into the Holiday Booking Shop on resort when you arrive.
Q.Is there a supplement for single occupancy?
A. Please note there is an additional supplement for a single person occupying a dinner, bed & breakfast room. This does not apply to self-catering, where we always require a minimum of 4 persons to occupy a unit.
Q.Is bed linen provided?
A. Yes, we'll provide duvets, pillows, sheets, duvet covers and pillow cases for all our guests in all accomodation types.
Q.Are towels included in my accomodation?
A. Towels, irons and hairdryers are included in all accommodation apart from our Standard or Silver accommodation. Guests staying in Standard or Silver will need to bring these, or hire them on arrival at our Hire Shop. Don’t forget to bring your own towels for swimming.
Q.Is there somewhere safe to keep my cash and valuables?
A. Bognor Regis - The Ocean, Shoreline and Wave Hotels, Deluxe Suites and Gold Apartments all have a personal safe.

Minehead - Chalets, Deluxe Suites and Gold Apartments have a personal safe.

Skegness - Personal safes are available in Gold accommodation only.
Q.What can I hire at the Venue?
A. Our accommodation is well-equipped but the following items are available to hire for a small charge and refundable deposit should you need them.
Bognor Regis - Towels, hairdryer, toaster, microwave and mini fridge 
Minehead - Towels, hairdryer, iron and ironing board, toaster, microwave and mini fridge 
Skegness - Towels, microwave, toaster, iron and mini-fridge
Q.Can I park outside my accommodation?
A. At Bognor Regis and Minehead visitors booked into Deluxe can park outside their accommodation. The Shoreline hotel, Ocean Hotel and Wave Hotel at Bognor Regis have their own car parks adjacent to the hotel entrance. At Skegness only the fully adapted units have private parking. All other parking is in the main car parks on Resort.
Q.If we’re self-catering where can we buy food?
A. All three resorts have well stocked supermarkets open daily until late. And if you don’t fancy cooking then there is a variety of restaurants and take-aways to cater for every taste.
Q.What time are meals served on Dining Plans?
A.Breakfast is served from 8.00am to 10.00am.
Evening meals will be served from 4.30 - 6.30pm.
Please Note: Breakfast and Evening meal times may vary dependent on resort and/or break.